Welcome to The High Street Practice Online
The way you access and use services is changing
Due to the Covid-19 Pandemic, services have changed and this may have affected the ways you can get in touch with health staff and services. The changes have been put in place to support and protect you and our NHS staff to reduce the spread of infection, in order to get you the help you need more quickly so that you may not need to visit the GP surgery or go into the hospital.
We appreciate that some of these changes may be a bit more difficult for some people but it is for your safety and to reduce waiting times. You will be helping us to help you.
Changes to appointments: As well as being able to get health advice from 111 online https://111.nhs.uk/ and 111 by phone, many GP services are now given through telephone and online appointments. In many cases coming into the practice is not needed and you may be able to get the health advice you need over the phone; online or via a video consultation without having to leave your home. You will still be able to come into the GP surgery for appointments if the health staff need to see you face to face.
Changes to referrals: The way your GP refers you for hospital care is also changing. Before any referral, your GP will now be able to get advice and guidance directly from the hospital consultants in the first place, so hopefully you may not have to go into the hospital at all. If the hospital consultant then decides that they want to see you in person, the GP will refer you and you will then be made an appointment to attend the hospital. Our aim is to make sure you have shorter waiting times and better outcomes for you.
The practice is here to help you so if you have any concerns about the care you are receiving please do contact us directly.
Please also remember that we have a Zero Tolerance when it comes to disrespecting or being rude to our staff. They are here to help you so please treat them with respect.
Thank you for working with us to work differently to Help us Help you.
From all the staff at The High Street Practice
COVID 19 update
Stay at home if you have Coronavirus symptoms
Stay at home if you have either:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
Do not go to a GP surgery, pharmacy or hospital.
Seek advice from NHS 111 to find out what to do.
Only call 111 if you cannot get help online.
How long to stay at home
- if you have symptoms of coronavirus, you'll need to stay at home for 7 days
- if you live with someone who has symptoms, you'll need to stay at home for 14 days from the day the first person in the home started having symptoms
Information on Social Distancing click link below
Guidance on Social Distancing
Support for the elderly in their social isolation
Support if you are self-isolating
If you require a Medical Certificate to confirm self-isolation for Covid 19, GPs do not have to issue you with this. See guidance and self certificate if you should require it.
Guidance of Medical Certificates
Medical Certiticate for your use
If you think you are exempt from wearing a face mask, please see link below:
Information on face masks and exemptions
Appointments and Prescription online via EMIS Access
AS A RECOMMENDATION FROM PUBLIC HEALTH ENLAND (PHE) AND NHS ENGLAND WE HAVE SUSPENDED ONLINE BOOKINGS AT THE PRESENT TIME. YOU WILL STILL BE ABLE TO ORDER REPEAT MEDICATIONS VIA PATIENT ACCESS BUT YOU WILL NO LONGER BE ABLE TO BOOK APPOINTMENTS UNTIL FURTHER NOTICE.
To book or cancel your appointments online please click on the link below. Your personal details can be collected from a member of reception staff.
Book or Cancel your Doctors appointment
(Site updated 24/07/2020)